Data Privacy

• Account data: first name/last name, email, phone, company (if specified), user ID.
• Billing/financial: invoices, payment status, transaction identifiers provided by the bank/PSP.
• Technical: IP addresses, device/browser data, access logs, security logs (best-effort).
• Support: ticket content and attachments, communication history.
• Cookies/Analytics: if used - functional and analytical cookies, depending on configuration.

• Service delivery: account creation, authorization, activation, provisioning.
• Billing/reporting: invoices, payments, outstanding balances, financial records (legal requirement).
• Security: fraud prevention, abuse investigation, incident localization.
• Support: technical assistance and issue resolution.
• Communication: service notifications (planned maintenance, security) and administrative notices.

Data may be shared only within the scope of necessity:

• Payment providers/banks - for transaction processing.
• Upstream Providers (UGT/OVH/Vultr/Hetzner/Cloud9) - only to the extent necessary for service delivery, such as provisioning and DC operations.
• Authorities authorized by law - based on the law, upon proper request.

• Billing/invoices: retained for the period required by law/accounting regulations.
• Technical logs: retained for a reasonable period for security and diagnostics; the period may differ by service type.
• Tickets: retained for service quality and dispute resolution purposes.

• We use administrative and technical controls, including access control, logging, rate-limit, and security rules, on a best-effort basis.
• 100% security does not exist; in case of an incident, the Company acts within reasonable timeframes and according to priorities.