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Data Privacy
Personal Data Processing Policy (SERVER1.GE / LLC “MyGO”)
Important: The Company does not process the content located inside the Client’s VPS/server as “business need” data. However, technical logs/metadata may be processed for security and service delivery purposes.
Cookies, analytics and live chat
Optional Google Analytics 4 and tawk.to load only after consent to the relevant category. Preferences are shared across both sites and can be changed in footer Cookie Settings. Support tickets remain available without optional consent. Provider services may involve international processing; details and retention are described in the Cookie Policy.
Cookie policy1. What Data We Collect
- Account data: first name/last name, email, phone, company (if specified), user ID.
- Billing/financial: invoices, payment status, transaction identifiers provided by the bank/PSP.
- Technical: IP addresses, device/browser data, access logs, security logs (best-effort).
- Support: ticket content and attachments, communication history.
- Cookies/Analytics: if used - functional and analytical cookies, depending on configuration.
2. Purposes and Legal Bases
- Service delivery: account creation, authorization, activation, provisioning.
- Billing/reporting: invoices, payments, outstanding balances, financial records (legal requirement).
- Security: fraud prevention, abuse investigation, incident localization.
- Support: technical assistance and issue resolution.
- Communication: service notifications (planned maintenance, security) and administrative notices.
3. Sharing with Third Parties
Data may be shared only within the scope of necessity:
- Payment providers/banks - for transaction processing.
- Upstream Providers (UGT/OVH/Vultr/Hetzner/Cloud9) - only to the extent necessary for service delivery, such as provisioning and DC operations.
- Authorities authorized by law - based on the law, upon proper request.
4. Retention Periods
- Billing/invoices: retained for the period required by law/accounting regulations.
- Technical logs: retained for a reasonable period for security and diagnostics; the period may differ by service type.
- Tickets: retained for service quality and dispute resolution purposes.
5. Security
- We use administrative and technical controls, including access control, logging, rate-limit, and security rules, on a best-effort basis.
- 100% security does not exist; in case of an incident, the Company acts within reasonable timeframes and according to priorities.
6. Your Rights and Contact
You may request:
- access to your data / correction / deletion, where permitted by law
- restriction of processing / objection to certain processing, within the limits permitted by law
Send requests by email to: privacy@server1.ge or via ticket in the console.